Terms of Service

Booking Review

Booking requests are not automatically confirmed. All appointment requests are reviewed before confirmation. Zaukus Mobile Detailing may review the selected service, vehicle condition, uploaded photos, location, weather, timing, add-ons, and deposit requirements before confirming an appointment.

Zaukus Mobile Detailing may request more information, recommend a different service, adjust the quote, request a deposit, or suggest a different appointment time before confirming service.

Mobile Service Location

Zaukus Mobile Detailing is a mobile service. The customer is responsible for providing a safe, legal, and accessible location for service.

Service may be declined, paused, rescheduled, or cancelled if the location is unsafe, restricted, inaccessible, or unsuitable for mobile detailing.

Apartment complexes, HOA communities, workplaces, gated areas, parking garages, and restricted lots must allow mobile detailing before service can be performed.

Water and Electric

Zaukus Mobile Detailing provides its own water and electric equipment.

If safe water or electric access is available as a backup option, the customer may let Zaukus Mobile Detailing know during booking. Final pricing may reflect water or electric allowance when appropriate.

Vehicle Condition and Pricing

Starting prices shown in Fieldd are based on average vehicle condition. Final pricing may increase for excessive pet hair, heavy stains, sticky spills, sand, mud, odor, excessive bugs, tar, sap, water spots, rough paint, heavy contamination, oversized vehicles, lifted vehicles, work vehicles, neglected interiors or exteriors, or unexpected additional labor.

If extra work is needed, Zaukus Mobile Detailing will discuss it before adding charges.

Add-Ons and Extra Work

Some vehicles require more than the base service. Add-ons may be recommended for pet hair removal, odor treatment, paint decontamination, glass or trim coating, or additional correction time.

Base services do not automatically include severe-condition work, paint correction, ceramic coating, touch-up paint, full restoration work, or specialty services unless specifically listed or quoted.

Ozone Odor Treatment Safety

Ozone odor treatment uses ozone gas, which is a severe respiratory irritant. The vehicle is returned to the customer immediately after the treatment cycle completes.

Before entering or driving the vehicle, all doors or windows must be left fully open for a minimum of one hour to ventilate the ozone. By booking an ozone odor treatment, the customer assumes full responsibility for ventilating the vehicle before use and waives any claim against Zaukus Mobile Detailing for health issues resulting from failure to do so.

Photos and Documentation

Customers may be asked to upload photos before service so Zaukus Mobile Detailing can review vehicle condition and service needs.

Zaukus Mobile Detailing may take before, during, and after photos for documentation, quality control, estimates, damage documentation, and marketing. If the customer does not want photos used for marketing, the customer should notify Zaukus Mobile Detailing in writing before service begins.

Personal Items

Customers should remove personal items, valuables, documents, electronics, child seats, loose belongings, firearms, medication, cash, and fragile items before service.

Zaukus Mobile Detailing is not responsible for unsecured personal items left inside the vehicle.

Service Expectations

Detailing improves cleanliness, appearance, gloss, protection, and ease of maintenance, but does not guarantee perfect or like-new results.

Permanent stains, deep paint damage, rock chips, etching, oxidation, faded trim, worn leather, cracked plastic, damaged clear coat, peeling paint, old odors, prior damage, or heavy wear may remain.

Pre-Existing Damage and Cosmetic Outcomes

Detailing and paint correction (polishing) can reveal pre-existing defects, such as rock chips, deep paint damage, clear coat failure, or prior improper repairs, that were not visible before service. Zaukus Mobile Detailing is not liable for pre-existing damage revealed during standard servicing.

Interior Service Limitations

Interior detailing may improve carpets, seats, plastics, leather, vinyl, glass, and trim. Stain and odor removal are not guaranteed.

Zaukus Mobile Detailing does not currently offer mold remediation or biohazard cleanup. If mold, bodily fluids, hazardous waste, pest infestation, or unsafe contamination is found, service may be declined or stopped.

Electronics and Battery Drain

Modern vehicles contain sensitive computer modules and sensors located under seats and in carpeted areas. Zaukus Mobile Detailing takes precautions during interior cleaning, but is not liable for electrical or sensor issues resulting from standard interior service. Vehicle doors may remain open for extended periods during service, which can further drain an already old or weak battery.

Exterior Service Limitations

Exterior services may improve cleanliness, gloss, and protection. Base exterior services do not include full paint correction, permanent water spot removal, oxidation removal, deep paint damage repair, rock chip repair, collision or structural repairs, repainting, or ceramic coating unless specifically quoted.

Paint Correction

Paint correction services are quote-required.

Paint correction may reduce swirls, haze, oxidation, and certain surface defects, but it does not guarantee complete defect removal.

Paint correction does not fix damage deep enough to catch a fingernail, rock chips, peeling clear coat, thin paint, failing paint, body damage, dents, rust, repaint defects, or defects beyond safe polishing.

Ceramic Coating

Ceramic coating services are quote-required.

Ceramic coatings can improve gloss, water behavior, protection, surface slickness, and ease of maintenance. Ceramic coatings are not swirl-proof, chip-proof, water-spot-proof, maintenance-free, or a replacement for washing or paint protection film.

Ceramic coating results and durability depend on paint preparation, vehicle storage, wash habits, climate, exposure, and customer aftercare.

Touch-Up Paint

Touch-up paint services are quote-required.

Touch-up paint may improve the appearance of small chips or minor defects, but it does not make damage invisible or guarantee a 100% factory match. Touch-up paint is not a substitute for body shop repair, paint blending, panel repainting, dent repair, rust repair, or professional refinishing.

A non-refundable custom paint or material deposit may be required before custom paint is ordered. Once paint or custom materials are ordered, that deposit is non-refundable. If the customer cancels after paint is ordered, or if the full bottle is not used, the customer may keep the remaining paint bottle when applicable.

CARFAX and Vehicle Records

Zaukus Mobile Detailing may collect vehicle information such as license plate, vehicle year, make, model, and related vehicle profile details.

If CARFAX reporting is enabled, certain eligible services or records may be reported to CARFAX directly or through connected systems such as Fieldd. The customer is responsible for entering accurate vehicle information.

Deposits

Some appointments may require a deposit after the request is reviewed.

Deposits may be required for standard details, large vehicles, heavily soiled vehicles, paint correction, ceramic coating, touch-up paint, custom material orders, high-demand appointment times, or quote-required services.

Deposits reserve appointment time and are applied toward the final balance unless otherwise stated.

Cancellation and Rescheduling Policy

Booking through Fieldd reserves your appointment time, but does not guarantee it will occur exactly as scheduled. Zaukus Mobile Detailing reserves the right to reschedule or cancel an appointment when necessary. We prioritize rescheduling over cancelling whenever possible, and we aim to avoid both.

Customers may cancel or reschedule online up to 48 hours before the appointment.

If the online cancellation or rescheduling window has closed, the customer must call or text Zaukus Mobile Detailing at (615) 339-9763.

Same-day cancellations, no-shows, inaccessible vehicles, locked vehicles, unsafe work locations, restricted service areas, or failure to provide required access may result in loss of deposit.

High-value services, including paint correction and ceramic coating, may have stricter deposit and rescheduling requirements because they reserve larger schedule blocks and require additional preparation.

Custom paint or material deposits are non-refundable once materials are ordered.

Weather Policy

Zaukus Mobile Detailing is a mobile service, and many services are performed outdoors. Weather can affect safety, product performance, drying time, ceramic coating curing, paint correction visibility, and final results.

Zaukus Mobile Detailing may reschedule due to rain, storms, lightning, high wind, extreme heat, freezing temperatures, heavy pollen, dust, unsafe ground conditions, wet work surfaces, lack of suitable coverage, or any condition that may affect service quality or safety.

Weather-related rescheduling is handled differently from customer cancellation. If Zaukus Mobile Detailing determines weather is unsuitable, the appointment will be prioritized for rescheduling to the next available date that works for both the customer and the business.

Arrival Windows and Service Times

Appointment times and service durations are estimates, not guarantees.

Service time may vary based on vehicle size, condition, add-ons, weather, setup needs, location access, customer requests, or unexpected contamination or damage.

Zaukus Mobile Detailing will communicate significant delays when possible.

Maintenance Plans

Maintenance plans are offered to approved customers only.

Maintenance services are intended to maintain vehicles that are already in good condition. First-time vehicles or heavily soiled vehicles may require a full detail before becoming eligible for maintenance service.

Maintenance eligibility may be denied, paused, or cancelled if the vehicle condition no longer matches maintenance-level service.

Customer Responsibility

The customer is responsible for:

• Providing accurate vehicle information
• Selecting the correct vehicle size/category
• Providing accurate location details
• Disclosing severe vehicle conditions
• Removing personal belongings
• Ensuring legal permission for mobile service
• Providing access to the vehicle
• Reviewing service limitations
• Following aftercare instructions

Failure to provide accurate information may result in revised pricing, rescheduling, or declined service.

Payment

Final payment is due upon completion of service unless otherwise agreed in writing.

Unpaid balances may delay or prevent future bookings.

Right to Refuse Service

Zaukus Mobile Detailing reserves the right to refuse, stop, reschedule, or cancel service due to unsafe conditions, hazardous vehicle condition, mold or biohazard concerns, restricted access, inaccurate booking information, severe weather, equipment limitations, inappropriate behavior, or services outside the business's scope.

Limitation of Liability

To the fullest extent permitted by law, the customer releases Zaukus Mobile Detailing from liability for ordinary negligence in the performance of services. Zaukus Mobile Detailing's maximum liability for any claim arising from service is limited to the total amount paid for the service rendered.

Updates to These Terms

Zaukus Mobile Detailing may update these Terms of Service at any time. The version posted on the website or provided through Fieldd at the time of booking will apply to that booking unless otherwise stated.